Mostar Jeugd België - Mostar Jeunesse Belgique vzw

Privacy policy

Last updated: October 2026

  1. Who we are

    On this platform you choose whether you give to our Belgian or our Dutch organisation. For donations to Mostar Jeugd België - Mostar Jeunesse Belgique vzw, with its registered office at Emile Van Dorenlaan 41, 3600 Genk, Belgium, and enterprise number 0793.581.249, that organisation is the controller. You can reach us at info@mostarjeugd.com.

  2. What data we process

    When you donate, we process your name, e-mail address, the amount, the causes you chose, the date and time, whether the donation is one-time or monthly, the payment method (for example Bancontact or the card brand) and the language of the page. If you ask for a donation receipt, we also process your address. If you donate on behalf of a company, we also process the company name and enterprise number. If the payment method asks for your address, or you enter your phone number, we process those as well. Only our payment provider processes your full card or account number; we never see it. In addition, the server briefly processes your IP address to prevent abuse of the donation form.

  3. Purposes and legal basis

    We use your data to carry out your donation, send you a confirmation and manage a monthly donation (performance of the agreement, Art. 6(1)(b) GDPR); to meet our legal accounting and retention obligations (legal obligation, Art. 6(1)(c)); and to secure the website and prevent abuse (legitimate interest, Art. 6(1)(f)). We do not use your data for marketing and never sell it.

  4. Do you have to provide this data?

    Your name, e-mail address and payment details are needed to process a donation. Without them we cannot accept your donation.

  5. Who receives your data

    We work with carefully chosen service providers who process your data only on our behalf: a payment provider for payments, a hosting partner for the website and a cloud service for our donation records. Data processing agreements are in place with them. Otherwise we only share your data when the law requires it, for example with the Belgian Federal Public Service Finance.

  6. Transfers outside the EU

    Some of these service providers may also process data outside the European Economic Area. This only happens with appropriate safeguards, such as an adequacy decision of the European Commission (for example the EU-US Data Privacy Framework) or its standard contractual clauses.

  7. Retention

    We keep donation records for ten years, as Belgian tax and accounting law requires. After that they are deleted. The server keeps an IP address for abuse protection for at most fifteen minutes; technical hosting logs are kept briefly.

  8. Security

    This website uses an encrypted connection (HTTPS). Payments go through the secure environment of our payment provider, which complies with the PCI DSS standard. Only authorised people within our association, each with a personal login, can access the donation records.

  9. Cookies

    This website sets no cookies of its own and uses no analytics or tracking services. The fonts, too, are loaded from our own server. When you click donate, you go to the payment page of our payment provider, which uses its own cookies there that are needed for a secure payment and fraud prevention.

  10. Automated decisions

    We make no decisions about you based solely on automated processing, and we do not create profiles.

  11. Your rights

    You have the right to access, rectify, erase and restrict the processing of your data, to data portability, and to object to processing based on our legitimate interest. Send your request to info@mostarjeugd.com; we respond within one month and may ask you to confirm your identity. Data we are legally required to keep can only be erased once that period has ended. You can stop a monthly donation at any time via the same address. If you are not satisfied with how we handle your data, you can lodge a complaint with the Belgian Data Protection Authority (dataprotectionauthority.be).

  12. Changes

    We may update this privacy policy. The date at the top of this page shows when it was last updated.