Frequently asked questions

Mostar Jeugd consists of two organisations: Mostar Jeugd België - Mostar Jeunesse Belgique vzw in Belgium and Vereniging Mostar Jeugd Nederland in the Netherlands. On your first visit you choose which one you give to; on this page that is Mostar Jeugd België - Mostar Jeunesse Belgique vzw. Each keeps its own books, so your gift goes entirely to the organisation you chose. You can switch at any time with the flag button at the top.

You choose the cause yourself: general support (where it is needed most), our departments (Mostar Scouting, Education, Arts, Sports and Values), zakat or fitra. If you choose several causes, each amount is booked separately to the cause you chose.

With a monthly donation you automatically give the same amount every month until you stop. It helps us plan our activities ahead. A one-time donation is given once, and you can split it over several causes.

A donation is at least 1 euro, in whole euros. For fitra the minimum is 10 euros.

Yes. Choose zakat or fitra as the cause of a one-time donation and enter the amount. We book these amounts separately from other gifts.

Yes, for example by bank transfer or in cash. Send us an e-mail at info@mostarjeugd.com and we will help you.

You pay on the secure payment page of our payment provider, for example with Bancontact or a payment card. The payment page shows which methods are available.

Yes. The website uses an encrypted connection, and your payment details are processed only by our licensed payment provider, which complies with the strict PCI DSS standard. We never see your card or account number.

Then nothing has been charged and you can simply try again. If money was taken but you received no confirmation, send us an e-mail with the date and the amount.

Yes. Right after paying you see your donation number on screen, and within a few minutes you receive a donation confirmation by e-mail. Nothing arrived? Please also check your spam folder.

Send an e-mail to info@mostarjeugd.com with your name, the e-mail address you donate with and, if you have it, your donation number. We will then stop or pause your monthly donation; no further payments will be taken. To give a different amount, we stop the current one and you simply start a new one.

Contact us as soon as possible at info@mostarjeugd.com and include your donation number. We look at every request personally.

Mostar Jeugd België - Mostar Jeunesse Belgique vzw is not recognised to issue tax certificates. Your gift is therefore not deductible from Belgian personal income tax. You can still get a donation receipt: tick the box when you donate; the payment page will then ask for your address. If you donate on behalf of a company, tick that box as well; the payment page will then ask for the company name and enterprise number.

We use your data only to process your donation and to meet our legal obligations — never for marketing — and we never sell it.